TERMS & CONDITIONS
USING OUR WEBSITE
We endeavor to provide, but do not guarantee, accuracy & completeness of material found on this website for any particular purpose. It is the responsibility of the consumer to ensure that any information on products & services available on this website are suitable for individual needs and we take no liability for misuse or misinterpretation of the materials.
The content found within this website are protected by international copyright laws and other intellectual property rights. We, or other third-party licencors, are the owner of these rights.
All product and company names and logos mentioned in our web site are the trademarks, service marks or trading names of their respective owners, including us.
You may download material from our web site for the sole purpose of using it as a information resource for our services. However, you may not modify, copy, reproduce, republish, upload, post, transmit or distribute, by any means or in any manner, any material or information on or downloaded from our web site including, but not limited to text, graphics, video, messages, code and/or software without our prior written consent, except where expressly invited to do so.
PRICING & TREATMENT PROGRAM POLICY
Pricing of products and services are subject to change at any time without any prior warning or notices.
Treatment prices may vary from client to client based on individual programs and recommendations of product or service tailored for specific needs.
When purchasing a pre-paid treatment program, clients may receive further discount/savings, as such the payment for the program must be made in full prior to first treatment. The client hereby acknowledges that the fee for pre-paid packages is non-refundable in part or whole, including in the event that a client circumstances change, the client is unable to attend or opts to discontinue the treatment.
Treatment programs can be transferable in part or whole to any other treatment or individuals at full of new treatment price.
We require at least 48 hours’ notice for any appointment cancellation. Failure to attend an appointment or notify the clinic of cancellation within 48 hours of your appointment will result in the forfeit of the prepaid package fee of that particular appointment or 25% of the full-price of the session. Please see our cancellation & refund policy for further information.
All pre-paid treatments have an expiry, which is not extendable and commences from date of purchase. Laser Hair Removal pre-pay of six treatments have an 18-month expiry. Laser hair removal pre-pay of 10 treatments have a 24-month expiry. Laser hair removal pre-pays of less than six treatments have a 12-month expiry.
All other single or three package treatment has a 12-month expiry. All six plus package treatments have an 18-month expiry.
At our discretion, promotional prices will be offered on selected treatments. The following terms and conditions apply to promotional purchases:
Promotions are valid for a limited time only and can only be purchased during this time period and no extensions will be granted;
If you have been quoted a price during a promotional period and choose not to accept, we reserve the right not to honor that quote once it has expired;
Promotional items adhere to our cancellation & refund policy along with expiry & treatment program terms and conditions;
Promotions which include multiple treatment/s or area/s must be redeemed together and cannot be split up;
Please choose carefully as we do not refund or transfer/exchange services or products purchased at promotional or full rates as per our cancellation and refund policy;
Any specific additional Terms and Conditions will be uploaded to our website for the duration of a promotion if our standard terms & conditions do not cover the promotional offer.
CANCELLATION & REFUND POLICY
Due to the nature of our business, we have a strict cancellation policy. Please ensure you read & understand our cancellation policy.
All new clients should arrive 10 minutes prior to scheduled appointment time in order to complete consultation paperwork.
We require 48 hours notice to reschedule or cancel your appointment, failure to provide 48 hours notice or failure to attend your appointment reserves us the right to forfeit a pre-paid treatment or redeem 25% of the full-price of the treatment, the value which must be paid before any further service or product is provided.
Healthydermis does not provide a refund on services or products for change of mind.
Treatments and services are non-transferable to other treatments and individuals.
Deposits for injectable services are refundable in the circumstance you do not continue with treatment.
Pre-paid treatment programs will expire automatically in line with our treatment program policy and extensions will not be granted.
Under United States consumer law refunds or exchanges may be granted where there is major fault/problem.
ONLINE STORE DISPATCH & DELIVERIES POLICY
Products purchased through our online store will be shipped via Virginia.
We will not ship to any P.O. Box address.
Shipping usually takes between 5-7 business days however can take up to 14 days in some cases.
Where a product is not available, and a back-order is required, we will contact you as soon as possible to advise you.
We charge a shipping fee associated with the purchase, in order to allocate our own tracking number for the shipment. Therefore, we are exempt from any liabilities associated with lost items, items not arriving or damaged packaging during the shipment process.
As with all purchases with Healthydermis, a strict no refund policy applies. Please refer to our cancellation & refund policy for more information.
Healthydermis is not responsible for produced purchased through 3rd party or affiliate sites on this website.
UNFORSEEN CIRCUMSTANCE & TECHNICAL DIFFICULTY
On rare occasion maintenance or technical fault, through no fault of our own may be required. In the event of such unforeseen circumstance appointments may be delayed or rescheduled without prior notice.
We address such circumstance as quickly as possible and ensure optimal safety and efficacy of equipment before resuming normal operations. We endeavor to provide services as planned and execute a number of alternate options before resorting to changing your appointments. We apologize for any inconvenience this may cause.
GIFT CARD VOUCHERS
When purchasing a gift card with Healthydermis the following terms & conditions will apply:
- All Gift Cards have a 12-month expiry from the date of purchase. After the gift card has expired, it is no longer valid – all transactions will be declined.Expired gift cards will not be accepted
- All Gift Card Vouchers must have a serial number written on the voucher to be valid, and the voucher may be redeemed without original card if client can supply the serial number.
- Gift cards cannot be redeemed for cash, returned for refund or transferred to another gift card.
- Lost, stolen or damaged cards are unable to be replaced
NEWSLETTER SIGN UP PROMOTION
Clients can receive $10 off when they sign up to our online newsletter via this website. Clients must provide proof of sign up in clinic to receive credit. Credit can only be used once, is not applicable to promotional items, retail products, injectable services or allowed to be used in combination with any other offers.
REFER A FRIEND CREDIT
Clients are eligible to receive a $50 credit for each family or friend that they refer to us. To receive your referral credit, the person must provide your full name at their initial consultation by writing it down on our consent forms. If not mentioned at their first visit you are ineligible for the referral credit.
Referral credit may be used with prepaid treatment programs and all full priced service options excluding injectable services. Credit cannot be used in conjunction with any other promotional offer, and does not apply to retail products.
Referral Credit expires 12 months from application to account.
You must provide a driver’s license if paying with a check.
All payments are due at the time of service.
If you decide on a treatment package, you must pay in full before the first treatment or the agreement may be voided.
If you decide to break up a package, session you will be charged at regular price and not package price.
All treatments being done through financing are charged at regular price. No exceptions.
Promotions may only be paid for with Cash, Visa, Mastercard, or Check.
Healthydermis is not responsible for any products purchased outside of our facility. We are not liable for any reactions that other products may cause.
There are no refunds, you will only receive spa credit.
Cancelations of an appointment less than 24 hours in advance, will be charged a no-show fee of $100.
If you buy a package treatment, and for any circumstance, you can’t be at any of the appointments scheduled, and you didn’t make a cancelation at least with 24 hours in advance, I will be charged 30% of the total price of the session.
There will be a $35 fee for any returned checks to our office.
Unless payment arrangements have been made, any outstanding personal balance not paid after 90 days of notice for payment will be referred to an outside agency for collection. A 25% collection fee will be added to the total balance owed.
All sales are final.
Services return policy: All treatment and packages are non-refundable. Any unused services in your package will not be refunded.
Spa credit only. Credit valid for 1 year, not available for Botox or Fillers
Gift Certificates don’t cover Botox